The second-hand marketplace Shoppers Voice Frustration Regarding Size Changes

Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.

This online marketplace has updated its sizing categories for women's and children's garments without notifying every member regarding the update.

Social Media Response

Numerous buyers and vendors are posting online stating that platform listings now display a different size category versus the original listing as a result of the reclassification.

The company said the updated approach better aligns with similar services.

They have suggested members to review their products and update the measurements by hand if necessary, causing user dissatisfaction.

Measurement Approach Modifications

Previously, the measurements included a single numeric size and a letter, such as S/8 or M/10.

The revised method features a letter with a size spectrum like S/UK 8-10.

For certain items, the measurements have been reclassified - such as a large size was formerly size 12 but currently displays as UK 16-18.

Shopper Stories

One content creator, who produces content about larger sizing, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," as the platform currently indicates.

Stephanie Gallen, from Glasgow, said garments she listed on Vinted with size 14 labels were showing in the marketplace as size 20–22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.

Required Changes

A different user, located in England, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".

"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she said.

Marketplace Information

The platform boasts over 100 million members, with 18 million British users.

It has become a favored option to second-hand platforms like eBay and Depop.

This represents another occasion when a surprising modification within the service has received backlash: last year, the platform withdrew an update to its shipping options after backlash from users.